• Support day to day IT operations, and ensure a good service level of delivery to customer.
• Closely monitor existing system jobs processes and system, and ensure business run smoothly.
• Ensure operational troubleshooting and resolution of IT Support Requests, including system authorization issues, data issues, integration support issues are addressed on time.
• To provide accurate and timely application and technical supports of all products & services offered by the company.
• Communicate directly with customers, and provide problem resolution.
• Consistently follow-up on the outstanding issues and update the progress of trouble / issues ticket.
• Collaborate with the Technical Team to perform technical troubleshooting, quicker issue resolution to achieve higher customer satisfaction.
• Document system support processes, and enhance internal team knowledgebase.
• Conduct the user training when having new implementation, or on demand.

Requirements :

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent.
• Fresh graduates are encouraged to apply.
• Preferably Non-Executive specialized in IT/Computer - Software or equivalent.